dD
darryn D

1 reviews | Active since Feb 2017

31 Aug 2018, 14:22

Nedbank MFC Auction House - Beware before buying they are ********** in their listings

I Bough a car from Nedbank MFC Auction House.

It was not noted that the car had noise coming from the engine and gear slips out of first and second, It had been spray painted, lights not working and broken window (one cannot see from the pic). Also, the car shouldn't have been allowed to be licensed as its, not in a roadworthy condition but it was licensed 14-8-2018 as used.

The note did say it's got the service book, which someone stamped the whole book including the upcoming service (date not filled in yet but the stamp is there).

"The Law / Consumer Protection Act In South Africa, the rights of the consumer are protected through legislation aptly named the Consumer Protection Act. The first step for any vehicle buyer would be to ensure that the auction centre is compliant with the Consumer Protection Act.

This Act requires from the auction centre to fulfill certain obligations including: The display of any faults of the car in writing for the public to view. Even faults like a noisy engine should be displayed to the public. Prohibiting an auctioneer from knowingly misrepresenting the value, composition, structure, character, quality or manufacture of the goods put up for sale at an auction. Affording consumers a reasonable period of time and opportunity to inspect the goods on offer prior to the commencement of an auction. [No fee may be charged for such opportunity."

Other cars in the auction were noted when there was noise from the engine or spray painted etc.. So MFC Nedbank Auction House knew that they needed to do this.

I asked to either get my money back or get a refund that I can use to purchase another vehicle.

I got a reply stating they would not refund me in any way as they are not liable.

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Replies (2)
Nedbank
Nedbank's reply31 Aug 2018, 14:38
Official

Dear Darryn

We have noted your concerns regarding the vehicle you purchased at the MFC auction.

Kindly note that a Resolution Manager will contact you .

Regards

Client Service Support

dD
darryn D's update05 Sept 2018, 10:05
Reviewer Update
After my previous Hello Peter complaint Sharon Mace from MFC got back to me and after explaining to her my issues said she would investigate. She now got back to me after 3 days stating that the response by Vernon Isaacs stands, MFC will do nothing in the regards of refunding or credit note. I purchased a motor vehicle from Nedbank Auctioneers online. The other vehicles advertised online stipulated what was wrong with them which is required by law (Also the fact that MFC stipulated what was wrong in the notes for other vehicles, makes this a precedence that this was the norm by MFC). When I received the car, the following faults were not disclosed resulting in ********** misrepresentation by the Bank. 1) When the engine is on it makes a terrible sound, 2) The car has been sprayed badly and there are paint splashes all over the car. 3) The windscreen is cracked. 4) The headlights are missing the globes 5) When you drive the car, the gears slip out from first and second. 6) It stated online that it has a full maintenance and service book, but all the pages have been stamped in advance. Anyone can fill it in whether serviced or not. The car could not possibly be roadworthy, but it has been licensed last month. MFC has **********ly misrepresented the car and has obviously *******ly obtained a roadworthy certificate. When Nedbank’s MFC representative Vernon was contacted he was not interested in doing anything about it. Saying the original deal stands. We are now forced to take legal action, and we will investigate how it is possible to roadworthy a car that could not possibly pass a test at the licensing department concerned. CPA: Section 41(1) prohibits a supplier from directly or indirectly expressing or implying a false, misleading or deceptive representation concerning a material fact to a consumer. Even a failure to correct an apparent misapprehension on the part of a consumer may amount to a false, misleading or deceptive representation. A contravention of the section could lead a court to make an order to money or property to the consumer or to compensate the consumer for losses or expenses suffered or incurred, in terms of section 52(3). Section 41 is reinforced by regulation 24(m), which prohibits an auctioneer from knowingly misrepresenting the value, composition, structure, character or quality or manufacture of the goods put up for sale at an auction. Section 115 (2) provides in a roundabout way that a person who has suffered loss or damage as a result of prohibited conduct may institute a claim in civil court after obtaining a certificate from the Tribunal to the effect that the conduct complained of was prohibited or required by the CPA. A supplier may also, in terms of section 112(1), have an administrative fine imposed upon it by the Tribunal in respect of prohibited or required conduct. The purchaser may institute the actio empti where there is either an express or tacit warranty given in terms of the agreement. Other grounds for institution include the warranty by the seller of the presence of good or the absence of bad characteristics in the thing sold; where the seller concealed the defect.13 In van der Merwe v Meades 1991 2 SA 1 (A) 3 the court held that the purchaser had to prove that the seller was aware of the existence of a latent defect at time of conclusion of the contract and concealed it dolo malo (with the intention to de*****). The purchaser will in these instances be entitled to use the actio empti even if a voetstoots clause is present.