Nedbank MFC

<p>So my mom has had a vehicle finance account with MFC for the last 4.5 years. She has never missed a payment, and has only about 7 or 8 payments left if total. This month she sent a request to MFC to inform them that she is not able to pay the account this month, and requested an extension for 1 month. She is willing to pay double the installment come end next month. But they just responded to her request, not personally, but via automated email, declining her request. They informed her that if she is unable to pay, they will hand over her account. What the hell??? Is this how you treat your loyal customers? It is not as if her payment is R 10,000.00 per month. It is barely R 3k. She has valid personal reasons for not being able to pay this month. You would think her track record could be taken into consideration here. I am appauled by the way she was just rejected. At least she had the decency to inform you that she is struggling to get the money together. She did not just ignore it and let the debit order bounce. Really.......</p>