NEDBANK MESSES WITH YOUR ITC CREDIT SCORE

Settled my Nedbank credit card a while ago but I am STILL listed on ITC by Nedbank. I have called the call centre several times and have spoken to a number if consultants at the credit card legal recoveries division when I managed to get through instead of being put through to the boardrooms. Each time I call in a consultant checks ITC to confirm that I am listed even though I had settled the credit card & each time a consultant checks ITC it seems as though I am applying for a loan/credit and I get declined thus lowering my credit score, IMAGINE THE NUMBER OF TIMES! This has ruined my life and has resulted in a loss of my time not to mention the financial implications. I cannot get vehicle finance as a result of this confusion and mess and of course a low credit score due to the many \confirmations"! I maintained my cool and explained to every consultant that the situation needs to be escalated but to no avail. I know every consultant I've spoken to by name but I won't call them out in public. I have asked the Compuscan Credit Bureau to investigate this matter further as it has been 3 months since I've been trying to get Nedbank to sort this matter."""