Nedbank Merchant Stay clear worst service. Nedbank never again,

I started a restaurant in Knysna 1 Dec 2019 and Nedbank was very quick for the Merchant machines to be delivered and installed and I was quite impressed with the level of promptness and service. I have also bought a refurbished unit cash for R1999. I have requested that my service be cancelled beginning of last month. This is where the terrible service started. On 4 Arpril 2021 I requested the device to be collected. No you have to go drop it of at a branch when it was delivered to the premises in the beginning. I then complained and pickup was arranged. They charge a arm and a leg but don't want to deliver the service without a fight . I was on my way back to Pretoria and on the 16th whilst on the road they called me from George we are on our way to Knysna to collect !? Well i just laughed and said good luck it took you 2 weeks to arrange wow Then collection was organized for Pretoria. Finally 21/04/2021 it was collected after 4pm. Wow the service is just stellar is it not? Then I still got charged for this month as well R604.78 how rude. Merchant desk says sorry nothing we can do. Trust me there is as ombudsman level and social media is next.

The other issue also relating to Nedbank Merchant desk is I bought a refurbished fixed device for R1999 from Nedbank All logos on etc. and now I am stuck with it. They claim I can sell it to anyone on where ever and they cannot refund me or buy it back its a Nedbank Credit card Machine for crying out loud. And its Branded but sell to anyone? This must be a joke? I wamt my full refund for both processed in 5 working days with formal apology. Nedbank you suck.