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1 reviews | Active since May 2016

09 Jan 2018, 08:58

Nedbank MerchAnt services

I cancelled my nedbank merchant machine 2 months ago as i now have a pocketpos. A consultant was suppose to pick up the device a week after i had cancelled. I did have the machine till date and i am now having to pay fees for both devices. The consultant was suppose to come on the 3rd after trying to get them to come for over a month. I called again 2 days ago but no one is assisting me.

Im at a point where i am really frustrated now with this bad service. Ive had the poctetpos for 2 months month but i cannot use it because im still paying ridiculous fees on the other device. If they had fetched it when they where suppose to i would have saved alot of money in nov and dec.

0
Replies (3)
Nedbank
Nedbank's reply09 Jan 2018, 09:02
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

's update16 Jan 2018, 10:06
Reviewer Update
After this complaint. My merchant machine was picked up. But no one as assisted me in my query regarding the charges fir November and December. My pocketpos machine is now not activated. When we called the bank yesterday they informed us that the machine was suppose to come with a form to fill in and send back & i was suppose to receive an email. I received none of the above. I currently am now running my business with no card facilities which is costing me 1000s of rand lose daily. I am also spending money calling nedbank all tbe time. The consultant was suppose to call me back but didnt. My level if frustration with nedbank is increasing and loses in my business is also increasing daily. I want to move all my accounts with nedbank to fnb. This is ridiculous now. From November I have been having issues and loosing money.
's update16 Jan 2018, 15:12
Reviewer Update
The whole day as passed and no one has called to assist. What type of service is this?