Nedbank Merchant Refund problems.

We app**** from a Point of Sale card device (for Merchants), Nedbank sent us a defective refurbished device, we returned it, 6 months later we are still struggling to get the R3000 we paid for the device, every time we enquire, the mater has been escalated to management. Its unfortunate the way the treat small businesses, had we owed them the same it would be with legal by now. CRM REF ***3