NEDBANK Menlyn Mall BAD-SERVICE

It happened that I went to Nedbank (Menlyn Mall) on the 2nd of January 2025 (Thursday) around 12h20 to do an ATM deposit to a certain business account that I normally do a deposit to it.

I've put all details correctly as I usually do & get my deposit-slip as usual. But this time, the deposit-slip had all the information, except for the amount I deposited. And of which was very strange. I suspect that that particular ATM it was having a printer-error, as when it was producing my deposit-slip, it also printed a previous user's withdrawal slip printed badly, it came out together with my deposit-slip.

Then I went into the branch as it was not busy, to ask for a re-print because I have a deposit-slip but I needed an amount as well.

Unfortunately at the front-desk there was no-one. I had to look for someone inside to assist at the front-desk. Other Clients were also waiting. I ended up going to one of the tellers/consultant, as I was starting to get agitated.

Fortunately, the EXCELLENT teller/consultant by the name of MAREECE assisted with professionalism after received a PATHETIC CUSTOMER SERVICE from "so-called" BRANCH MANAGER by the name of PENNY. And this branch manager she even answer Clients as if she's in her ****a-shop. No professionalism & she has a very bad attitude when she talks as well, even you confronted her nicely.

How can a branch manager treat customers like the way she did, not leading by example. And a teller giving a very professional service as she did to me.

The EXCELLENT MAREECE after she tried to assist me, she also gave me their toll-free number in order to be assisted by escalating my request as the branch is limited to resolve the matter.

Again, Nedbank's toll-free line, the consultant that was helping me by the surname Odendaal, it took her 20minutes to give me feedback of what is going to be done by their department & to escalate the matter. She even took my contacts in order for them to update me & inform me about their outcome. Still waiting for their contact.

Now, the problem I have is there was no-one at front-desk & I met a very bad branch-manager, to a long-wait of a call & wasting almost 45minutes to resolve an issue that is caused by Nedbank ATM. Worse, this is not my problem, it's Nedbank's.

In general, as I normally use Nedbank almost every month for the past 5-years, I must say their customer-service is not good at all compare to other Banks. Whether it's Menlyn, Centurion, Silverton, Eastgate etc....is just the same bad-service to most branches. They assist Clients as if they are making us a favour. Queues are not moving as well.