nedbank marine drive top customer service

An application was made at the bank and found it strange that i did not receive an Sms notifying me of progress.i tried to contact the person who was assisting me but unfortunately he was unavailable,so i was then assisted by Mr Pragasen Kisten who explained the matter of delay to me in detail.he tried numerous times to rectify the issue on his side but the problem lay with my documents submitted.i was advised on the way foward and after doing what was needed re submitted the outstanding document.within a Short period,i received a message confirming my application with a positive outcome.this is the customer service that should be admired,and People like mr Kisten should be applauded for their efforts.well done.