ML
Melissa L
1 reviews | Active since Jan 2014
12 Dec 2023, 11:38
Nedbank Maponya
I came to Nedbank Maponya at 10:39. I stood in a queue since that time it is now 11:35. The queue hasn't moved. There are old people, some need to return to work. No one has come and said anything or assisted us.
I changed from another bank to Nedbank and was wanting to collect my card. If I knew this is the type of services Nedbank offers I wouldn't have changed.
One of your employees when I asked what was happening told me that they're busy and no one is sitting around doing nothing. Her name is apparently Wandile and she was exceptionally rude.
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Replies (1)ML
Melissa L's updateReviewer Update
12 Dec 2023, 12:16I got assisted at 12:15 by Sipho. He was friendly, he communicated well. When the server was slow he communicated it. He explained everything in details. He was courteous and respectful and has good customer care skills. As for Wandile... No comment!!! You also need to address the long waiting period at the branch.
ML
Melissa L's update12 Dec 2023, 12:16
Reviewer Update
I got assisted at 12:15 by Sipho. He was friendly, he communicated well. When the server was slow he communicated it. He explained everything in details. He was courteous and respectful and has good customer care skills. As for Wandile... No comment!!! You also need to address the long waiting period at the branch.