NEDBANK MALL OF AFRICA THE WORST BRANCH EVER!!

I have never came across such incompetency in my life!! Application for a second bond does not take over three weeks but with Nedbank it took exactly that with no form of communication. We had to constantly call the consultant Seabela Jerry Mapolala who didn't seem to know what the next process was yet he is a senior consultant. Ultimately when our application was approved he forwarded the email form their home loans department without any explanation of how much it was approved for let alone to call us and inform us. We escalated the matter to the branch manager-Helen who always promises to call me back but never does. Ultimately Jerry told me to take my business elsewhere, apply for a home loan with another institution. I am thoroughly disgusted of the treatment we have received given that its our 2nd bond and we have other stuff with them. My husband and i have decided to remove everything we have with Nedbank and cut our ties. Unfortunately they will be losing out on good clients that even the consultant Jerry was impressed with their credit rating and financial wits.