Nedbank - making things happen - please help us !!

I have been emailing to get help for 20 days now. My husband is the breadwinner and we have asked to be helped thru giving us a grace period as my husband has been put on short time thru his work which means we can not pay our bond ... we do not want to loose our house were we have been paying and staying religiously for almost 19 years

can someone please get back to me on email so we can know the outcome