NT
Nicole T

1 reviews | Active since Jun 2016

19 Aug 2016, 08:29

Nedbank - making life difficult

<p>I am currently in Australia for 6 months. My South African cell number isnt working over here. I called in trying to get my Australian number added to my profile. I thought this would be a fairly simple process. Was on the phone for close to 30 minutes and just received conflicting information and am no closer to any form of resolution all whilst paying hefty international calling rates. I called the call center prior to leave to let them know i would be in Australia and my account must be enabled for transactions over here. Why was i not informed then i need to sign some form to allow me to make changes telephonically whilst i am over here. Now without being able to get approve-it messages and get the app on my phone i am completely stuck! What do i need to do to just get a number added to my profile so i can continue banking?</p>

0
Replies (6)
Nedbank
Nedbank's reply19 Aug 2016, 09:41
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply19 Aug 2016, 09:43
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

NT
Nicole T's update21 Aug 2016, 12:18
Reviewer Update

Someone did reach out to me - Cody Francis. They said they contacted the branch matter who confirmed that the matter has been resolved and the number has been added to my profile. When I login to my internet banking and try activate banking under the Nedbank app suite it sends a confirmation sms to my South African number. So I am now still no further to my resolution yet I was told this matter had to been resolved. Not impressed at all!!

NT
Nicole T's update22 Aug 2016, 07:53
Reviewer Update

And after two duplicate emails sent out to Cody i have STILL not had a response!!!!!! Or had someone resolve my issue. PATHETIC SERVICE!!!!

Nedbank
Nedbank's reply22 Aug 2016, 08:06
Official

Dear Nicole,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

NT
Nicole T's update22 Aug 2016, 08:08
Reviewer Update

Which ia exactly what was done last week and still nothing has been done. Its been 4 days now and i have no access to MY funds. Ridiculous