NEDBANK: MAKING EXTRA CHARGES HAPPEN

REF***4 I have been getting sms's from Nedbank advising that my new debit card is ready for collection at my branch (Nedbank Randburg) which is in Kent Ave. After 3 trips to the said branch I realised something was amiss. From speaking to other people, I was informed that this branch had in fact closed and that they had moved to Ferndale on Republic. I called your call centre and spoke to a lady by the name of Joeleen who advised me that there was nothing on the system that showed that the branch had closed and that was the info that she had for where my card was delivered to. How am I supposed to figure out where my card is, if your systems themselves do not have the updated information??? I then mentioned to Joeleen about the numerous trips I made to said branch with no luck and subsequently requested that my card be delivered to Nedbank Clearwater. I also requested for her to make a note that I should under no circumstances be charged for a new card as this was the fault of the bank and not myself with regards to sending notifications to myself to collect my card at a branch that no longer exists! I further requested that she escalate the fact that you do not update your systems with branch closures nor do you notify existing customers of said branch that their branch was closing. Imagine my horror today when I saw that I was charged R135.00 for the replacement of a new card. To add insult to injury my available funds were taken and I am now in deficit on my overdraft which means that Nedbank will charge me additional monies for going over on my overdraft! I REFUSE TO ACCEPT THIS NEDBANK. YOU HAVE WRONGED ME BY 1) NOT UPDATING ME ON THE CLOSURE OF MY BRANCH AND SENDING ME TO THIS GHOST BRANCH TO COLLECT MY CARD 2) CHARGING ME R135 FOR REPLACING MY CARD WHICH CLEARLY IS NOT MY FAULT 3) WILL NOW CHARGE ME EXTRA FOR GOING OVER ON MY OVERDRAFT BECAUSE OF YOUR MISTAKES

Please can I request that you reverse the charges on my account. This is your mistake and not mine. Also make note of the fact that I should not be charged additional fees for going over on my OD facility. This is your oversight.

I need feedback as to what is going to happen. Your values of INTEGRITY and CLIENT DRIVEN is definitely being questioned here!