lH
louis H

1 reviews | Active since Dec 2011

26 Jul 2015, 21:08

NEDBANK MAKE THINGS HAPPEN THEIR WAY

Due to unforeseen circumstances,( theft of my investments ) I as a client of Nedbank have been in constant communicating with my bank and the credit card division. On 14th July 2015 a e-mail was sent and the communication received was that we will make contact again on 27th July 2015. Notwithstanding the fact that I have made payments to my credit cards and that I requested a settlement balance,, I have constantly received SMS messages even though a notification was posted on Nedbank's system to cease this action, also that no debit deductions from my personal bank account should be made. <br> This instruction was totally ignored and a deduction was made from my bank account. Where is the trust in Management of Nedbank. <br> <br> YES NEDBANK SURELY MAKE THINGS HAPPEN THEIR WAY<br> <br> When I phoned the credit card collections on Saturday morning nobody was prepared to assist me. They all just recite what they are taught and sorry you feel that way.<br> <br> Regards<br> Louis W Hennings<br> <br> <br> <br> <br>

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Replies (1)
Nedbank
Nedbank's reply27 Jul 2015, 06:22
Official
Hello louis w hennings,

Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team