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ahmed S

1 reviews | Active since Jun 2016

26 Mar 2019, 09:39

Nedbank (Make things happen) ...Pretty not sure about that

This is the trend, when it is all good and the banks want to deal with your money, they are ever ready to help but when you have problems, no one seems to know or be there to help you. I found myself in one of the hardest situations, got unfairly dismissed from my job, had to go ccma to which takes a couple months and the Nedbank does not seem to understand my situation. I have been to the bank, made my report, giving them documents and yet nothing has been done, my account is still been debited with a minus. Whats the point of insurances when the bank itself cant help you, you have to contact the insurance people of the bank to assist you...yet the bank is linked with them as the bank takes your installments for the insurance. It is a shame...

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Replies (2)
Nedbank
Nedbank's reply26 Mar 2019, 09:56
Official
Dear Ahmed 

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns. 

Kind regards
Client Service Support

aS
ahmed S's update29 Jan 2020, 13:34
Reviewer Update
Someone did do their job, insurance did pay the installments. My concern now is that if the insurance was paying, the loan should have been paid off in December. Nedbank still calls me to say that I'm owing a balance of 18k?? Where was the installments going to?? When I ask for my contract and statements to show me how I'm owing this amount, I get nothing. I spoke to Phumalani, ref no. ***2. This was at the beginning of this month. To date I have not received anything, so I decided to call the centre only to speak to someone who said they were going to transfer my call and made me hold the line for more than 15mins..no help..please can someone do their job in this aspect....don't come to me 5 months down the line and say I owe 30k due to interest....