Nedbank - Make things happen (for yourself by yourself perhaps)

I app**** for a Ke yona account online, i then received an sms and an email stating that I needed to go and hand in my Fica documentation which i did last week thursday 15 February 2018, I took all my documentation and told the lady Sindiswa that my ID surname is NOT the same as my current surname but I had my marriage certificate and my passport for her and she said it is NOT necessary, she will just enter the details. THAT was THURSDAY a week ago, she also then said to me that i should get a call for me to deposit money by saturday and that the account would be good to go. I called her on Tuesday morning 20 February 2018 and she said she would call me back, which of course she never did, so I called Nedbank ********** 111 and spoke to a consultant who informed me that the Fica documents conflicted and why? BECAUSE SHE ENTERED MY ****EN SURNAME, so I needed to call her, get her email adress, send my documentation to her AGAIN and she needed to submit the documents so that they could escalate it to the necessary department. Once again, no call, so I call Nedbank ********** 111 AGAIN today the 22nd of february, just to be put through to 2 agents and the last agent informing me that NO further documentation had been sent through, but that she "elise" would send an email to the zeerust consultant asking for the necessary documentation as well as call her. I then once again reiterated that my salary needs to be deposited next week, what does she suggest I just sit, pray and wait, to which she politely rep**** "Yes" Okay, thanks Nedbank, i will pray and wait. So, I called again, because as you can see the reply rate from Nedbank's consultants is not so great, only to be informed that.... The lady from nedbanks call centre did NOT contact the branch consultant and neither did she call her AND only to be informed by the branch consultant that she did forward the documents only yesterday but she will do it again.. So Nedbank, great start, I am feeling less than confident that I chose the right bank to move to, maybe I should just stay where I am at?????