Nedbank: Make Things Happen? Defintely NOT

My sister app**** for a student loan on the 5th of February, waited more than two weeks for a response but nothing. The third week she called the student loan department and the lady that assisted told her that the loan was not captured and she should go back to Braamfontein branch.She Went back and yes, they confirmed that her data was not captured but they do have her application form and she should come back the next day. She went back the next day and new application forms were given.<br> The next week (5 weeks after the application) she went back to the same branch and they promised to call her the next day cause the lady who took in her application forms was not at work. <br> Last week she decided to call complaints but it was of no use, her quire was ignored. <br> What i fail to understand is, why have \Make Things Happen"as your slogan while procrastination and ignorance heads up your bank? <br> Rght now"