Nedbank made there mistake mine

<p>I informed Nedbank on Tuesday that a payment went off my account double and that put my account in an arrears, and I do not have a overdraft facility with Nedbank. The case was escalated and said that they will call me and sort it out. Today I received a call from the collections department to say I need to make funds available. This was not my mistake but a mistake from the bank. This has still not been sorted out. Terrible customer care, as the collections agent told me I need to go to a branch and sort t out, even though I phoned Nedbank and made them aware of the mistake. Ref number ********** 9</p>