NEDBANK LOST IMPORTANT PAPERS (BOND TITLE DEED) AND PAYMENT STILL GOES THROUGH

Good day, I had a bond account with Nedbank for the last 11 years of which I have not missed an installment. I have sold the property of which the transfer is being processed. NEDBANK has lost the bond papers which could not be submitted to the deeds office/examiners. I am not liable for two months installment of a bond whereby I no longer reside at as the attorney advised me on an approximate date when the transfer should have been done. I have no contact person at Nedbank that I can deal with directly as the HOMELOAN contact centre is one of the worst ones i have ever dealt with.