FF
Fiona F

1 reviews | Active since Jul 2017

22 Jul 2017, 22:34

Nedbank longmarket street pmb branch

<p>I have a nedbank business account and went in to the longmarket street branch on the 20/07/2017 for a confirmation letter on the buisness account after waiting in the queue line and no joy of the queue line moving and the service champion that kept going to the back and filling his mouth and coming out to idily chat with people he knew then goes back in the back to fill up his mouth again it was simply disgusting i managed to get someones attention and got my letter of confirmation.</p> <p>The letter was sent of to a reputable company to make payment into the account. It gets faxed back to me with the date of buisness account opened on the 17/09/2017.</p> <p>I went back to the branch the next day and spoke to the manager she did me another letter without apologising for the first mistake and the inconvienice created by her branch i emailed this letter back to the company and they send me back a response an hour later her letter was dated 20/07/2017 and the stamp was 21/07/2017 the second error was the letter head was with the make things happen logo the 3rd was the letter was nedbank hilton, the 4th the directors were Dr RJ Khoza (Chairman) which was incorrect, the 5th was although it showed Nedbank Hilton and I got the letter from Nedbank Longmarket street address on the letterhead is showing blackburrow Road Hayfields.</p> <p>The company making the payment to my company now thinks that my company is a ********** company.</p> <p>Im disgusted by the service and embarrassment that Nedbank has caused me the reputation of my company became questionable im seriously considering moving my business to a bank that knows what they are doing .</p>

0
Replies (1)
Nedbank
Nedbank's reply23 Jul 2017, 22:30
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team