NEDBANK LOANS WORSE EVER

I had a Nedbank PERSONAL loan which I settled. I have been requesting a paid up letter since the day I paid but I have been told it's a procedure. I am not sure how this works but when you owe money to Nedbank there is no procedure for them to wait to be paid. So when you pay your account. Your details should be updated immediately.

I have spent over R 300 in calls today trying to get this resolved today. All I need is for the paid up letter to be sent through Transunion to be updated.

PLEASE NEDBANK MAKE.THIS HAPPEN !!!!VERY FRUSTRATING FOR ME ON A DAILY BASIS.