Nedbank Loans TERRIBLE

<p>I app**** for a personal loan with nedbank for which I qualified for an amount of R10 000. I sent the forms all signed to the consultant who I informed I lost my ID document but sent her my Drivers and Passport as proof of identification. She then sends me an email stating the verification department wants a Temp ID with an affadavit. I took off work and my study time to go to home affairs to get a Temp ID and apply for a new one. Just for her to come back and say NO they now want an original ID and we must wait for this ID. My concern is 1) The correspondence is atrocious, I mail her and she replies a whole day later with no urgency to assist me. 2) How can an original stamoed NEW Temp ID from home affars not be proof of identification? I have never in my life received such poor assistance from any Bank and the correspondence is attrocious. I would like to take this up with management asap.</p>