Nedbank Loans Department (Suspicious debit order)

Last month the at the end of May 2022 I paid the balance owed my nedbank personal loan. My balance then showed that I owed them R0,00 rand.

At the end of June 2022 Nedbank deducted the amount of R615,84.

I then contacted the Nedbank loan collections department at least 5 times! I was transfered from the one person to the next and the next. Finally someone managed to help me and said that when my loan is paid up I need to contact them and request a settlement letter?!

I then told the consultant the no one from nedbank's side ever informed me about this. I asked her to check and see what it was that I was being charged for. I was told to hold the line and then she cut the call.

I was extremely frustrated because I felt ******! I then contact the Nedbank collections department again and all of a sudden they had high volume calls and waited and waited with no luck.

I contacted Nedbank loans department and selected the option for applying for a new loan and my call was answered in seconds! How ironic... Quick to take ones cash but duck and dive when they are at fault owe you money...

I had a personal loan with Absa years ago and never had any problems like I'm experiencing with Nedbank.

I want my money back and I would like to speak to a manager!