Nedbank Loans Department

You’d expect that after making an arrangement with a bank for your payment to go off in a specific manner on a specific day that it would be adhered to... however here we are exactly a year since the last time this happened where the loans department double debits my account and seems to take their merry time with the refund. Ontop of this the mails to the complaints department go unanswered even though their policy states that one will get a response within 24hrs.

Last time I thought it was an error now I realize it’s a habit.

Needless to say, once I’m eventually refunded (sure next Christmas will be here by then) then I’m definitely looking at an alternative bank which can be trusted with money and trusted to stick to agreements.

Long story short: Never again will I suggest Nedbank to anybody soley based on how their loans department does business.