Nedbank listing me at ITC wrongly

Absolutely the most ******** and pompous bank in South Africa. They don't even answer or care to explain or help their own customers. Just take the money and ignore their mistakes. The way to do business now. List their own customers at ITC and Experian for missed payments which was their IA computer fault and then just ignore the customer's repurcussions. What a disgraceful pathetic Bank. I had a perfect clear unblemished credit record.