Nedbank limit increase investigation

Can someone please give me feedback with regards to the investigation regarding the limit increase that was declined.. reason: missed payment? I have never missed a payment but i top my card up so please give me feedback with regards to my call on Friday 24/03/2023

Nedbank. Please check your email to see the outcome of your application. If you have not received anything from us, please check your email junk/spam folder. Ref ***. Enquiries +***1 (toll-free).