Nedbank lies to client - cause distress

I am disgusted by Nedbank's service and the lies they tell. I had funds transferred from Europe.Not only did I have to to call Nedbank to find out where my funds were, but did I have to repeatedly call them regarding same, only to be **** to by two different Nedbank staffs. Upon my first call I was assured (by a Nedbank Global staff) that my funds would be credited to my account before close of business on the same day, yet one day after said assurance no funds were credited to my account. I had to call Nedbank again. This time a different staff told me a different lie