Nedbank lies about ***** turn around time and stuff poor service

On the 18th of November 2021 I opened a case of atm ***** and I was told it’ll be dealt with within 4-6 weeks. Then on the 02 December I was advised by the lady that is handling my case, Mohau Tshabalala that they have requested an atm footage and it’ll be available within 2-3weeks. She sent me an sms on the 8th of December requesting me to get a police affidavit in order for her to finish up my case, I did that and sent it through to her.

But still she went back and told me that they waiting for a footage that took more than the 2-3weeks that she had promised to me initially.

On the 23rd Dec she sent me an email telling me that the case was declined due to the pin that was compromised and my card used to withdraw but then…

I called her and she told me that the footage shows that I was alone at the atm and I requested her to forward me the footage coz I wanna see who withdrew my money.

She requested me to go to the atm on the 23rd Dec and get the atm number and it’s a bit far from where I stay but I did go there the following day, got the atm number and sent it. She then told me that she’s sent it to her manager Sifiso Nkabinde and she’ll get back to me.

She never got back to me until I called her on the 28th Dec and she told me that they waiting for another footage again.

I tried communicating with her asking questions but the best thing she always does is ignoring my emails and only replies when I call in and when her colleagues tell her that I’m on the line.

Nedbank and your