JK
Jonah K

1 reviews | Active since May 2020

02 Oct 2023, 18:19

Nedbank Lies

Nedbank a professional financial institution has "technical issues" but they do not inform their customers of this. I have now been waiting 11 days: of which 7 has been working days (the amount of days they say they require to sort out issues). 5 Deposits made into my account are still not available in my account. They also freeze my overdraught facility for no reason without informing me of this. After 4 calls in 3 days I get informed that there are major technical issues. That is not my issue nor my problem - that is your problem. But because of your incompetence and "technical issues" money that was supposed to clear 5 days ago, before the end of the month - did not. Meaning two of my debit orders did not go through, and an online purchase was declined because Nedbank has issues, and are *******ly holding My Money back. When the deposits did not reflect I thought that my overdraught of R2000 would cover it, but low and behold you have frozen my overdraught as well - not because of my fault or non payment but because....again "you have technical issues". How long is this going to last? You have said it would take 7 working days, it has been 7 working days now. This has been escalated 4 times now, and no one is sorting the problem out. It is my money, release it, and unfreeze my overdraught facility NOW, and write a letter of apology to MobiMoney and Amazon.com for their debit order/payment not going through so I can send it to them, and you can cover the costs of those failed payment. I will not wait another day, tomorrow is working day 8. I have informed the 4 people I spoke with: that I will wait until today 5pm, 2 October when it is 7 working days: then I will start placing this on your social media. Apparently your technical issues has now matured into incompetence - as not one of them nor your technical team have sorted or care to sort this problem out. You promised to fix this and did not. I did ask nicely and you think it's a joke. Acc no ***.

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