Nedbank lets seniors down

Absolutely appalling service from Nedbank! My great aunt is 87 and has tried to set up her internet banking. It has taken two days to get nowhere and no one can tell us why! NEDBANK is looking into it for us, but she can’t figure it out either. When my aunt can login, she can’t do transfers between her OWN accounts and she can’t buy data for HERSELF. Unbelievable. She is FICAd and we did go into Nedbank in Hayfields, but it’s all been a waste of time. Still waiting after two days for a solution.