Nedbank legal, prelegal and collections just pass the buck

I keep receiving calls from *** regarding my personal loan, the agent states the account is up to date but she needs to align the debit order with my salary date.This makes absolutely no sense as I get paid in the 26th as soon as I am paid the debit goes off as I bank with nedbank. Further to this she states if I don't make payments my insurance will increase. When I try to call nedbank they tell me my account is up to date but with legal and collections and pre legal department but they don't know why it is with legal and they give mebthe number for legal but the number for legal *** does not work. Sent from pillar to post with nedbank for an account that is now up to date for the past 5 months and I have no idea why the *** keeps calling..