Nedbank legal

Had to write this post because I know how hard and tiredness the team work because I am a former employee...but sometimes it's useless to call card legal. I worked so hard to raise the funds to get to the settlement offer given to me now am struggling to get a closure letter you get to a call and be transferred all over the place and next thing you call hangs ups that 30min on a call minimum so multiply that by 4 to 5 calls thata 2 hours lost on a day trying to fet hold of legal team