mS
muriel S
1 reviews | Active since Dec 2019
03 Dec 2019, 19:40
Nedbank leaving pensioner hacked and pennyless
***, Contact person for ***** is Bavanie Govender. Stopped my card round about the 17th/18th October. On the 22nd my monthly pension was paid into my account. Within seconds R3500 was drawn from my acc. I then phoned customer almost immediately. The following Monday I want to the Southdale branch to lay a person complaint. I was then told it will take three weeks. I'm still waiting and no response. Was at the bank again last week Thursday to query the case again, still no answers.
Helpful (0)
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Replies (2)mS
muriel S's updateReviewer Update
05 Dec 2019, 14:25Totally disgusted in Nedbank....I have to borrow money to pay for food being double debited because of my money being taken. Nedbank is insured for ***** and they can just claim back from the insurer and yet Nedbank can not refund me. I have been banking with Nedbank for over 10 years....
see email trail below no one is assisting and query is just being sent from person to person.
see email trail below no one is assisting and query is just being sent from person to person.
Good afternoon Rudolph & Ashwin
Thank you for forwarding the email, much appreciated.
However does not help much if we just refer the matter to the same person that’s been sitting with the matter for the past 6 weeks.
I would like to request that this matter be escalated higher within Nedbank please.
Thank you
Ansley
From: Nedbank Group Risk Reporting Line <***>
Sent: 05 December 2019 02:01 PM
To: Snyman, R. (Rudolph) <***>
Cc: Sirkhot, Ansley A <
Subject: RE: ***** on my mother's account
Sent: 05 December 2019 02:01 PM
To: Snyman, R. (Rudolph) <***>
Cc: Sirkhot, Ansley A <
Subject: RE: ***** on my mother's account
Good day Bavanie,
Please receive matter for your attention relating to case 2019J9851.
Kind Regards
| | Ashwin Manuel Risk Incident Administrator| Nedbank Group Risk Reporting Line | Nedbank Group Financial Crime and Forensic Services | Nedbank Group Risk Third floor, Block B, Nedbank 135 Rivonia Roand Sandown Sandton 2196, South Africa PO Box 1144, Johannesburg 2000, South Africa T +27 (0) 11 *** F +27 (0) 11 *** @ *** Website nedbank.co.za
| THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital
| THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital
Ps We request that this email not be forwarded to the client and that our internal communication remain confidential.
From: Snyman, R. (Rudolph)
Sent: Thursday, 05 December 2019 12:12
To: Nedbank Group Risk Reporting Line <***>
Cc: Sirkhot, Ansley A <
Subject: FW: ***** on my mother's account
Sent: Thursday, 05 December 2019 12:12
To: Nedbank Group Risk Reporting Line <***>
Cc: Sirkhot, Ansley A <
Subject: FW: ***** on my mother's account
Good Day Group Risk
Please assist with this case, case number 2019J9851
Kind Regards
Rudi
From: Sirkhot, Ansley A <
Sent: Thursday, 05 December 2019 09:19
To: ***; Snyman, R. (Rudolph) <***>
Cc:
Subject: RE: ***** on my mother's account
Sent: Thursday, 05 December 2019 09:19
To: ***; Snyman, R. (Rudolph) <***>
Cc:
Subject: RE: ***** on my mother's account
CAUTION - EXTERNAL SENDER -Please be careful when opening links and attachments. Nedbank - IT Information Security Department (ISD)
Good morning Rudolph & Team
Trust all is well this morning.
One of my colleagues, Jeremiah Muruvan, Head Chargebacks SBSA provided me with your details.
My mother, Muriel, Elaine Sirkhot was a victim of card cloning and the ********** withdrew her pension in the month of October 2019.
She followed the process and logged the matter at the Southdale on the 25 Oct 2019 received case no: 2019J9851 and Bavanie Govender.
She was advised that matter should not take longer then 2 weeks to be finalised, we are now sitting on week 6, almost 2 months later and my mom has still not received her refund.
My sister, Janine Sirkhot loaded a complaint on Hello Peter earlier this week and not to sure whether she received a response.
We would really appreciate your assistance to ensure that this matter is concluded before end of this week.
Your are more than welcome to contact us on the below listed numbers:
mS
muriel S's update05 Dec 2019, 14:25
Reviewer Update
Totally disgusted in Nedbank....I have to borrow money to pay for food being double debited because of my money being taken. Nedbank is insured for ***** and they can just claim back from the insurer and yet Nedbank can not refund me. I have been banking with Nedbank for over 10 years....
see email trail below no one is assisting and query is just being sent from person to person.
see email trail below no one is assisting and query is just being sent from person to person.
Good afternoon Rudolph & Ashwin
Thank you for forwarding the email, much appreciated.
However does not help much if we just refer the matter to the same person that’s been sitting with the matter for the past 6 weeks.
I would like to request that this matter be escalated higher within Nedbank please.
Thank you
Ansley
From: Nedbank Group Risk Reporting Line <***>
Sent: 05 December 2019 02:01 PM
To: Snyman, R. (Rudolph) <***>
Cc: Sirkhot, Ansley A <
Subject: RE: ***** on my mother's account
Sent: 05 December 2019 02:01 PM
To: Snyman, R. (Rudolph) <***>
Cc: Sirkhot, Ansley A <
Subject: RE: ***** on my mother's account
Good day Bavanie,
Please receive matter for your attention relating to case 2019J9851.
Kind Regards
| | Ashwin Manuel Risk Incident Administrator| Nedbank Group Risk Reporting Line | Nedbank Group Financial Crime and Forensic Services | Nedbank Group Risk Third floor, Block B, Nedbank 135 Rivonia Roand Sandown Sandton 2196, South Africa PO Box 1144, Johannesburg 2000, South Africa T +27 (0) 11 *** F +27 (0) 11 *** @ *** Website nedbank.co.za
| THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital
| THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital
Ps We request that this email not be forwarded to the client and that our internal communication remain confidential.
From: Snyman, R. (Rudolph)
Sent: Thursday, 05 December 2019 12:12
To: Nedbank Group Risk Reporting Line <***>
Cc: Sirkhot, Ansley A <
Subject: FW: ***** on my mother's account
Sent: Thursday, 05 December 2019 12:12
To: Nedbank Group Risk Reporting Line <***>
Cc: Sirkhot, Ansley A <
Subject: FW: ***** on my mother's account
Good Day Group Risk
Please assist with this case, case number 2019J9851
Kind Regards
Rudi
From: Sirkhot, Ansley A <
Sent: Thursday, 05 December 2019 09:19
To: ***; Snyman, R. (Rudolph) <***>
Cc:
Subject: RE: ***** on my mother's account
Sent: Thursday, 05 December 2019 09:19
To: ***; Snyman, R. (Rudolph) <***>
Cc:
Subject: RE: ***** on my mother's account
CAUTION - EXTERNAL SENDER -Please be careful when opening links and attachments. Nedbank - IT Information Security Department (ISD)
Good morning Rudolph & Team
Trust all is well this morning.
One of my colleagues, Jeremiah Muruvan, Head Chargebacks SBSA provided me with your details.
My mother, Muriel, Elaine Sirkhot was a victim of card cloning and the ********** withdrew her pension in the month of October 2019.
She followed the process and logged the matter at the Southdale on the 25 Oct 2019 received case no: 2019J9851 and Bavanie Govender.
She was advised that matter should not take longer then 2 weeks to be finalised, we are now sitting on week 6, almost 2 months later and my mom has still not received her refund.
My sister, Janine Sirkhot loaded a complaint on Hello Peter earlier this week and not to sure whether she received a response.
We would really appreciate your assistance to ensure that this matter is concluded before end of this week.
Your are more than welcome to contact us on the below listed numbers:
mS
muriel S's updateReviewer Update
06 Dec 2019, 08:573 days later and no response from nedbank on this complaint...... Got a call this morning and Nedbank says they are willing to compensate me but not the full amount. Please tell me how do they justify the amount that was due to a ********** activity and what is my fault. When my entire funds were withdrawn. Please help someone.....
mS
muriel S's update06 Dec 2019, 08:57
Reviewer Update
3 days later and no response from nedbank on this complaint...... Got a call this morning and Nedbank says they are willing to compensate me but not the full amount. Please tell me how do they justify the amount that was due to a ********** activity and what is my fault. When my entire funds were withdrawn. Please help someone.....