Nedbank leaves us floundering in the dark

I've been with Nedbank for decades, and I've always enjoyed banking with them. Nedbank's ***** Department, however, seems to be sadly lagging behind. My personal account and our business account were emptied of R75K by *****sters on the 14th of April, and although I reported the crime within the hour, I have yet to receive a single word from Nedbank's ***** department. I had fervently hoped that, as I had reported the crime so swiftly, the funds would somehow have been prevented from reaching their *****ulent destination, but the only thing I've heard from Nedbank has been a deafening silence. I found out who was supposedly handling our case, and tried to call her a number of times, but she never seems to answer her phone. I've mailed her twice (on the 5th of May and the 2nd of June), but received no response. Even our Nedbank business banker has tried to contact her, apparently with a similar lack of result. Our business nearly didn't survive the terrible loss, and we've been struggling to keep our heads above water for 8 gruelling weeks, without knowing whether we would see any of the ****** money again. We believe that, even though we made mistakes that facilitated the *****, the fact that we had reported it within an hour should have counted for something. But thus far, we don't even know whether Nedbank has even begun investigating our case. Nedbank, this is not ok!