Nedbank leaves their customers stranded overseas during COVID-19 Lockdown

So here we are. COVID-19 - Stuck in another country and Nedbank keeps quiet.

1. Opened up an account with Nedbank; 2. Did my FICA at the branch in Menlyn Main; 3. Two weeks later start using the card and realize it is not working; 4. Visit the branch and was informed "you did not do your FICA"; 5. Did the FICA again and asked the lady why Nedbank did not inform me if there was a problem. Her response was "Nedbank do not send SMS or email alerts; 6. Opened a business account; 7. Did the FICA; 8. Business cards doesn't work a month later; 9. Visit the branch, same response "you did not FICA" 10. Inform the banker I will not pay anything because Nedbank did not inform me and the same happened with my personal account. He closed the banking account;

11. Travel overseas, use my app without any trouble; 12. Nedbank request I update my app; 13. Boom!!! Need an OTP to sign in; 14. Do not have roaming SMS so now I am stuck under lockdown in another country not able to pay most of my debt, create new recipients or even pay someone who also has a Nedbank account from my online account; 15. Cannot purchase any delivery of things I need sitting in a mosquito infested ****hole because I need a OTP for every little thing and without the App, no online changes can be made; 16. Got an email address of the "man in charge" of the branch and waited two weeks for him to forward me a "waiver" to change my SA number with my local number - I declined because Nedbank's waiver basically means: Anyone can call or request information of your account and in a nutshell once you sign the account is "everyone's";

17. I wonder how far Nedbank will really go to help their customers stranded in other countries? At the moment they not going far; 18. Another **** storm on the way because before I left SA I activated my card to use overseas to a certain date - which will expire soon. The newly upgraded Nedbank App requires an OTP and I can't get one.

Dear Nedbank,

Please do not even start with the same old sentence apologizing, contact us, we will help, bla bla bla.

Get your act together and help your customers who are stranded overseas because of COVID-19 lockdown. So far you have given me no support but when the money lands in your bank you happy to profit from the interest.

I am waiting for your response and it better be good before I even think of responding to the private wealth introduction email.