Nedbank Lacks Customer Service

Nedbank needs to address lots of issues in their system. Absolutely poor service. All is well when the system works but when it does not then you start to see the poor service, incompetence in both the Branch and well as Customer service. I had issues related to a Tax free investment at The Glen Branch. I went in early before tax year end to make sure that all will be well where i was told the system will revert to to a 24 hour notice tax free account. It did not happen as supposed to. My nightmare begins- Monies from the 2 tax free investments was transferred to different accounts. We approached the bank at The Glen, we were given wrong advice. My issue started on 4 March 2021 its still not resolved 28th April 2021- Talk about lack of customer service. During this whole saga no correspondence from the Manager of the Branch and nothing from the Client service Manager. I want to close my accounts with Nedbank. Now I understand , dont chase better interest rates in lieu of customer service. You better off with another bank with lower interest rates but better customer service. Nedbank you suck, spend your money on your staff, they need to understand what client service is all about. Just no feedback. I'm very disappointed, I went from a happy customer to a disgruntled one. We talk about out government lack of service, start looking into our own companies where we work you will find the same incompetence.