Nedbank lack of transparency and discourse

I'm extremely disappointed with the service I received from Nedbank Home Loan Insurance. Despite submitting the necessary documents for life cover on the bond while the deceased was alive, the bank failed to provide details of the insurance cover and did not reflect it on the home loan statement.

Issues Experienced - Lack of transparency and communication regarding the insurance cover - Failure to provide insurance cover documents despite several requests - Bond now being handed over for collection and possible repossession due to alleged lack of credit cover.

Steps Taken - Multiple communications with the bank to request documentation and clarification - Reporting the matter to the Ombudsman for Banking Services

I urge those who have bond cover insurance with .nedbank please request cover documents when you still alive cos when your gone the dependent will be told that the insurance doesn't cover the life cover