Nedbank lack of service and process

Had the worst experience with Nedbank, settled a personal loan on 21 January 2022, i called in to the loans department on the 29 January 2022 and was advised it will take 3 days to close off loan and have the overpayment of the loan paid into my account , called in 3 days later and was advised no call was logged so account cannot be closed , proceeded on logging the call , waited 3 days and called in again only to be advised my loan cannot be closed until proof of payment was submitted submitted this on the 7 Feb 2022 , waited another 3 days and called in only to be informed a new call was logged and i had to wait for the account to be closed and refunded the additional funds , contacted Vernon Scheepers who is apparently the manager for client services ,advised the loan account will be urgently closed , tried contacting him again with no reply and still awaiting funds to be paid out and account closed

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