Nedbank lack of service

I am currently banking with Nedbank not only was my details uploaded incorrectly when I opened this account even though I physically took my marriage certificate. My account is under Miss. I was told they are unable to change it on their system. The current issue now is my new bankcard was sent to the wrong branch in Durban where I use to live even though I did respond No to the sms asking me if card should be sent to this branch. I called expecting a resolution instead I was told there is nothing they can do in terms of sending my card to Pretoria. I have to cancel my card and reorder my card for fee. Basically I have to pay for their mistake. Consistent mistakes is not quality service. Definitely going to change banks as the stress is not worth it yet Im paying for their services.