NEDBANK - Lack of Service

I am trying to book an appointment in Pietermaritzburg to try to unblock my mother's online banking. You can only book by using the Money App which is not available due to the account having been blocked. My mother has dementia and is 84 years of age. Nedbank are unable to give me a number for the Pietermaritzburg branch or help me to book a time as this situation falls outside of their procedure. I must now drive 800km plus (each way) over the weekend on the off chance that Nedbank are online, can see me or perhaps can help. NEDBANK, really do not care for their clients!!!!!!!!!!