Nedbank lack of response

On 11/3/2024 I paid R902 from a Nedbank account. The payee later claimed that this was not their account, so I asked Nedbank to retrieve the amount. I emailed Nedbank on 20,22,24,25 May, on 5,10,15,20 June, on 12,17,18,27,31 July, and on 1,2,5,6,15,20 August. Some of these email have been rep**** to, most have not. Nedbank even managed to look in the wrong account! But I am no nearer getting my money back,