Nedbank Lack of Respect

I have been a loyal nedbank client for almost 20 years now and i was so excited last year when Nedbank came back to us with an approval with our home loan proposal finally i''ve consolidated all my accounts under one umbrella , including Bank accounts,Car,and Business as well as home loan and insurance. However During the rainy season over the past 3 months my new home ***ners for less than a year btw) our roof got severely damaged at 2 points, namely the porch area and then the main roof of the house leaking and damages. I decided to contact Nedbank home insurance via their Call centre and a claim was successfully opened and i was advised they would send someone to come and assess the damages, however this took almost 2 weeks in any event during this waiting period i consulted with external contractors and advised Nedbank that those were going to be emailed off to them as their guys took a while to come out, Firstly their guys come into my property with attitudes as if they doing me a favor. I wait an additional 5 or so days to get any feedback and what i get told just astounded me. Nedbank being fully aware that we are in the property for less than a year tells me that the claim is rejected due to lack of maintenance, at this point i explain to the consultant that we are in the property for less than a year you know and at this point she advises me that she has no other options for us. At the same time i have opened a claim for my gas stove which i have pretty much been maintaining and repairing ever since we have been in the house and has just decided to stop working so i get a gas repair company to quote on the repair which was chalked down to being uneconomical to repair to which i was advised they don''t cover out aged products thus rejecting the claim too. I am so upset and Highly frustrated at the lack of respect as well as the way this whole matter has been handled that as a result if i receive no proper assistance today 18/11/2020 i will be cancelling all my nedbank accounts and services and move them elsewhere

Looking forward to hearing from you Rashid Essop Moosa