Nedbank lack of commitment to clients

My account at Nedbank was hacked between 4 to 6 March 2025. I reported the issue to nedbank and saps on 6 and 7 March respectively. My account was frozen by the bank to safeguard my remaining funds. To date i have called the ***** dept at nedbank for more than 5 tomes and was directed to queesnburgh branch for three occasions. The lady at the branch Ramilla was very helpful but is restricted by protocols from *****. I cannot access any of my funds and I am unemployed. It is absolutely unacceptable. I have not been contacted by the investigator. I need access to my funds and the ****** money refunded.