Nedbank lack customer service

My name is Gwen, on the 28 of June 2022 I made a payment with an intention of settling my personal loan with Nedbank, however in the process of payment I selected an incorrect public recipient as I wasn’t given the personal loan details i.e account number and account name, I was notified a few days after I made the payment that there’s no payment reflecting in my personal loan and I must provide a proof of payment which I did, the response was, I paid into a wrong public recipient and I should ask my bank(FNB) to make a reversal, unfortunately fnb doesn’t do public recipient reversal but they tried to investigate who the recipient was and they gave the contact information of the recipient so I can do follow up, when I dialed the number(***) it belonged to NEDBANK SMALL BUSINESS SERVICES and I was sent from one department to another without help, I have attached emails conversations with seral employees at Nedbank and none of them is giving me help.

On the 26 of July 2022, I went to the Nedbank branch/headoffice in sandton Rivonia with the hope of getting help but it was a dead end, I consulted with a Thulani a team leader of that branch. The said incorrect public recipient account is Snyman Nedbank Sandton, please help me.