Nedbank kwadukuza disgusting service

I was firstly at the Nedbank Kwadukuza branch at 9:10 am only to use the atm I only reached the atm at 10:13am. I am appalled by the service and this is the 3rd occasion at the same branch the service is terrible the staff walk around like they doing you a favour to be there and if you ask questions its so hard to respond and they literally can ignore you at times, when I eventually reached the atm to withdraw funds I got an error at the atm whereby it cancelled the transaction as I was using the MobiMoney Wallet to withdraw and when I tried the voucher again it said voucher already used when I asked for assistance the staff did not even attempt to be friendly or assist all I was told is the number is toll free call the call center we can do nothing mind you this was my grocery money tonight my kids are going to bed with butter bread its madness I am totally and utterly disgusted with the service at this branch they have a dont care attitude and the only person that you can see outside is the guard it is not on as an organization that is supposed to be taking care of people I am in shock where have the values pushing beyond boundaries and accountability going to and its ongoing which is detrimental to this company I hope this is resolved asap as I will be visiting the bank soon my ***