Nedbank Kuils River disaster

On Wednesday 31-03-2021 I visited the nedbank branch in Kuils River, Kerkplein. The service from the staff there is absolutely appalling. I had to stand and sit in a que for more then an hour for a bank statement. A bank statement I could've drawn from the ATM, but due to their software update to the ATM, it is not possible. That is according to the lady assisting in the que. She is of no help as well. A gentleman spend 90min in the que to pay his personal loan, but when he finally got to the counter, he couldn't be assisted, because his documents wasn't checked. All of this could've been prevented if the lady assisting with the que did her damn job with passion and pride. If only she checked his paper work.

Coming back to me now for the bank statement. What I don't understand, everytime I visit that branch, there is only two tellers operating. Where is the rest of the staff? The consultants sits at their desks doing who knows what, while the que keeps on growing longer and longer. Can't the consultants print me a damn bank statement seeing that they are twiddling their thumbs? Or are they not working for nedbank, or they working on another banks system or they plain just don't care about their clients and client service? Eventually when I got to the teller, the service received from her was so disgusting, she spoke with an attitude almost like my needs is irritating her and my bank statement is stapled in the wrong order. I'm a loyal nedbank client. A paying one. Nedbank, especially Kuils River. Your service sucks big time. You could actually learn alot from Capitec bank. No wonder Capitec walks away with the awards each year. Nedbank you better address this issue, or lose your clients. Your staff treats it's clients like *******. There is absolutely no urgency, no friendliness, and no customer service whatsoever. Sies