NEDBANK KILLARNEY SHOULD EDUCATE THEIR STAFF ON MONEY MATTERS IF A CLIENT MAKES A MISTAKE AND NOT GIVE THE CLIENT THE WRONG INFORMATION

My name is krishna Govender, I have been with nedbank since I was 17yrs old, now I am 73yrs old, I was using the nedbank app on my phone and I made one mistake where I transferred R1000.00 and then realized I transferred this amount to the wrong account, within 5 minutes I was at the Killarney branch, only to be told that I have to wait, there was no one waiting only two tellers busy counting money, so I waited only to be told that the money was transferred to a bank approved recipients and that there is nothing they can do, this happened on the 9th October 2023 I was told by a friend of mine to find out who the recipient was and it was a standard bank card division, today I paid a visit to Standard bank and I was told that they could have reversed the money as it was only 10 min ago you did this transfer and charged me a fee, this should have been explained to the teller but the team leader did not know herself, I am really disappointed with nedbank Killarney for this kind of service, on the day of the incident she had just come back from shopping from the mall, today she was doing nothing and standing behind the teller and telling me she is busy sorting out some other customer, she was standing there and was not interested, I asked for the manager, the manager was not there, so I asked for his email address which I will send to him but I need to get my money back, I was prepared to pay a fee but I would like to get my money reversed the account it went to was Standard Bank Card Division reference number *** and my account number is *** and the name is krishna Govender telephone number ***