Nedbank kids accounts

I have opened 2 accounts in 2021 October for my kids. These 2 accounts has been endless problems with wrong cards being sent,wrong pins, incorrectly charged by nedbank on these accounts. I have in the branch,emailed & called on numerous occasions with the same re occurring issues for 3 months. My kids keep getting declined instore. Its embarrassing and a complete inconvenience having to drop everything to go pay their bills. This service is disgusting. I stood in the bank for 2 hours on christmas eve trying to sort it out and in january the same problem again.