Nedbank keeps freezing my bank account!1

On Saturday 30th Nedbank froze my cheque account. On visiting their Rosebank branch I was told that my documents had not been updated for FICA. the same documents I had emailed to my personal banker on the 14th of November. I gave the teller the required documents but it took another visit on Monday 2nd of Dec for the hold on my account to be lifted. To my horror, today 5th of Dec the account has been frozen again!! That the account has been frozen after I comp**** and also during month-end when I have to settle bills and do month-end grocery is the most cruel, malicious and diabolic timing characterizing Nedbank as a very insensitive bank!! That my account is a 'professionals bank account' is so ironic considering the very unprofessional way I am being treated. No warning, no explanation and no apology from Nedbank!! I had never thought its possible to hate a bank..but after my horrible experience since Saturday I now even loathe the colour green which I now associate with a bank from hell!