Nedbank just love wasting your time

I am really not sure what your problem is nedbank. i call this morning to ask a simple question about my account, if it was closed. of course first you have to go through the answering machine, Putting in your ID number, then when you finally reach a person your are asked for your ID number so it makes no difference you entered it before. now you get bombarded with security questions, then you have to answer an SMS and then "to proceed" you have to answer more security questions. then i am told to waste my time, my money and petrol coming in to the nearest nedbank branch. all this time i've wasted on the phone just to know my account is closed but because YOUR staff believe who they talking as i sound slightly different on the phone. please note this is not my problem, this is YOUR problem but of course you have to make my problem. i dont know why you love wasting people's time but here's an idea, why dont your staff get into their, waste their time, money and petrol driving to my office and one of our "friendly" staff will assist you